About the Online and Mobile Websites:
How do I access my online prepaid account?
Why is my mobile phone UPside card account is not verified?
How can I change my billing address?
How do I change my username/password?
Why can't I use the username/password I want?
How do I change my personal information?
I would like to invite a friend to join UPside. How do I do it?
How can I tell if my friend that I invited joined UPside?
How safe is my confidential information? Is it secure online?
I would like to report misuse of the website (security, phishing, identity theft)?
FAQ
About the Online and Mobile Websites:
How do I access my online prepaid account?
In order to access your UPside online account, you must enter your username and password on the login window. If you have forgotten you username or password, click the link provided on that window.
Cardholders log into here.
Why is my mobile phone UPside card account is not verified?
Be reassured that our mobile site is completely secure and uses the latest encryption software. What you are experiencing is a problem with the Internet browser in your cell phone having an incomplete or out of date list of Trusted Authorities, preventing it to recognize our "certificate" which is the digital seal that authenticates our site.
How can I change my billing address?
If it is less than 90 days since you activated your card, you will not be able to change your billing address. After 90 days, please contact customer service at cs@ibankup.com.
You are still able to use your card for things such as online purchases by using your old address for the billing address and your new address for the shipping address.
How do I change my username/password?
For cardholders, you are only able to change your username and password from the UPside website. Click the "Update My Profile" link and enter your new information.
Why can't I use the username/password I want?
Your username must be 6-16 characters long and include letters and numbers. It must not include symbols or punctuation. By default your username will be populated from your email address - max 40 characters, the following symbols are supported .-_@. If it is, someone else already has your username, please choose another.
Your password must be 6-16 characters long and include letters and numbers. It must not include symbols or punctuation. If it is, someone else already has your username, please choose another.
How do I change my personal information?
You can change your information by clicking on the "Edit Profile" button from your online card account.
I would like to invite a friend to join UPside. How do I do it?
Inviting friends is easy. Enter your friend's name and email in the Invite Friends tab on of your online card account and hit submit. Remember, you are able to invite as many friends as you like.
Premium members receive $20 when their friend loads $200. Premium invitees receive a free four month Premium trial membership.
Classic cardholders receive $20 and their friend receives $10 when the friend loads $200.
How can I tell if my friend that I invited joined UPside?
You are able to see which of your friends have joined or not by checking the "Pending Invites" section of your UPside online card account. If your friend has joined and activated his/her card, the status will state "activated"; if not, it will state "pending".
How safe is my confidential information? Is it secure online?
Please refer to the UPside Privacy and Security policy available through this website. We provide protection to our online card members by taking several security measures to create a safe and reliable experience.
- We keep your information on secure servers in our data center. These computers are not directly connected to or accessible by the Internet.
- We establish a secure session with your computer before asking you to send confidential information over the Internet to the UPside website.
- You must enter your username and password to gain access to our site. To protect your card account information, we use firewalls that limit access to visitors who provide a valid username and password combination.
- We encode or scramble data using 128-bit key Secure Socket Layer encryption before exchanging it between a cardholder and our database.
I would like to report misuse of the website (security, phishing, identity theft)?
UPside will never ask you for your prepaid card account information, password or username in any email sent to you or pop-up windows while you are not on the secured UPside website or cell phone WAP site. To report misuse, please contact your local authorities, then contact us.
