UPside Mall / Cash Back Points:
What is the UPside Mall?
What is the cash back points rewards program?
How can I view my cash back points balance?
How can I earn cash back points by using the UPside Mall?
How many points are earned per dollar spent at the UPside Mall?
Do I need an UPside card to earn cash back points at the UPside Mall?
Can I use another payment card to pay for purchases made at the mall?
Can I use cash back points to purchase goods or services form UPside Mall merchants?
Which merchants participate to the UPside mall?
How do I redeem cash back points?
My cash back points balance is not what I think it should be. What do I do?
FAQ
UPside Mall / Cash Back Points:
The UPside Mall is an online shopping mall which features around 150 stores that may be of interest to both UPside accountholders and non-accountholders. The stores are accessible through the UPside Mall, by clicking on one of the hyperlinks featured on the website are run by independent merchants. You must link to the merchant through the UPside Mall in order to be recognized as an UPside cardholder. The UPside Mall is accessible publicly to anyone, and everyone can earn points when you successfully complete an online purchase.
The UPside Mall itself does not sell any product or services.
You can find the UPside Mall by clicking here.
This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer.
What is the cash back points rewards program?
The cash back points rewards program is a one-of-a-kind rewards program available to all UPside cardholders or UPside Mall accountholders. Points awarded can be converted into cash added to the balance of the card when they reach certain thresholds. Points are awarded in various ways:
- Up to 15 points-per-dollar-spent at any of the hundreds of UPside Mall merchants. The purchase does not have to be made with an UPside card
- 500 points for first-time online activation
- 1000 points for your first direct deposit (within 60 days of activiation)
- 3 points/dollar of airtime loaded with the prepaid cell phone service purchase
- 1 point for every $4 spent for POS signature-based transactions (Premium members only)
How can I view my cash back points balance?
Your points balance is available on the History tab of the Cash Back 101 window of your online card account and on your mobile app.
How can I earn cash back points by using the UPside Mall?
In order to earn points by shopping through the UPside Mall, you need to:
- Be an UPside Mall account owner or UPside cardholder with a prepaid card account in good standing.
- Log into the UPside Mall website at www.upsidemall.com
- Follow one of the hyperlinks on the UPside Mall website leading to a merchant website, or to a product category of a merchant website or a particular individual product on a merchant website. Please note that you need to link to the merchant through the UPside Mall (not just use your UPside card) in order to receive points. If you leave the merchant website before you complete your transaction, you will need to go back to the UPside Mall and link to the merchant again, do not click "back" on your browser.
- Complete the online purchase of an item of your choice from that merchant, using your UPside card, or any other accepted payment card, as a payment means. Note that the item you purchase does not necessarily need to be the exact item that was displayed on the UPside Mall website if you reached the merchant by clicking on a particular product picture or text link.
This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer.
How many points are earned per dollar spent at the UPside Mall?
The points that you earn depend on the merchant that you have made your purchase at. You will receive between 1 and 15 points per dollar spent, which are worth between 1 and 15% cash back. For a list of how many points you receive, please go to the UPside Mall.
This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer.
Do I need an UPside card to earn cash back points at the UPside Mall?
No you do not need an UPside card to earn points at the UPside Mall. You just need to create a simple online account on the mall so that we can track you each time you make a purchase. However, when you want to redeem your points you will need to register for an UPside card so we can credit your prepaid card account with cash back. To enroll for an UPside card, click here.
Can I use another payment card to pay for purchases made at the mall?
Yes you can use any payment card accepted by the participating merchant can be used. As long as the shopper has logged-in to the mall before visiting the merchant, points will be received.
Can I use cash back points to purchase goods or services form UPside Mall merchants?
No, cash back points are not an accepted form of currency for mall merchants. Instead, you can redeem your points for cash onto your card balance, and then use the resulting dollars to make purchases with your UPside Card at any merchant, whether they are listed in the UPside Mall or not.
Which merchants participate to the UPside mall?
More than 150 merchants are part of the UPside Mall. Please click here for a full list.
This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer.
How do I redeem cash back points?
In order to redeem cash back points, you will need to have an UPside card. You need at least 2000 points to receive cash back. Cash back points are redeemable for cash back rewards of $20 or $50 (4500 points) onto your UPside card. Please note that you can only complete two redemptions in 24 hours. Cash back points are valid for redemption for 2 years.
My cash back points balance is not what I think it should be. What do I do?
UPside Mall purchases can take up to two weeks to appear on your account (please note some merchants may take longer). Retain any documentation you can (receipts, order confirmations, etc) and contact UPside Customer Service. Remember, cash back points are valid for redemption for 2 years.
Please note that you need to link to the merchant through the UPside Mall (not just use your UPside card) in order to receive points. If you leave the merchant website before you complete your transaction, you will need to go back to the UPside Mall and link to the merchant again, do not click "back" on your browser.
