Getting Started and Activating My Card:
How do I sign up?
Whose name is embossed on the card?
Where is the card sent?
How long does it take to receive my UPside card once I've registered?
I received my card. How do I activate it?
I have not received my card in the specified time. What do I do?
FAQ
Getting Started and Activating My Card:
If you are over 18, you can register for the UPside prepaid card. There is no fee involved or money needed to register, but you will need a Social Security Number for verification of your date of birth. To begin registration, click here.
Whose name is embossed on the card?
The name of the cardholder is embossed on the card.
The card is sent to the billing address provided at enrollment. If a debit/credit card is used to fund the prepaid account, for security purposes, we always ship the UPside card to the billing address of that same credit card. Please note that we cannot ship to PO Boxes.
How long does it take to receive my UPside card once I've registered?
Once enrollment is completed you should receive your card within 7-10 business days. Please note that the card comes in a plain white envelope with UPside in the top left corner.
I received my card. How do I activate it?
You can activate your card from your online card account or by calling our customer service number at 866-845-6273. You will need your Customer Service Access Code (CSAC) or last four digits of your SSN. Remember, if you activate online you will receive 500 cash back points!*
*Online activation must occur within 60 days of enrollment to receive cash back points.
I have not received my card in the specified time. What do I do?
If you registered with UPside more than 10 business days ago and you have not yet received your card, please call customer service at 866-845-6273 or email us at cs@ibankup.com.
