Receiving or Depositing Funds:
How can I receive funds to my UPside card account?
Can I get a direct deposit number and routing number to give to an employer or benefits provider?
How long does it take until the funds appear on the balance provided by UPside?
What do I do if I've loaded funds and they have not appeared on my balance yet?
Pricing and value load limits.
Where do I purchase a MoneyPak?
Are there any fees attached to buying or redeeming a MoneyPak?
How to I redeem a MoneyPak?
Are there any limits to how many MoneyPaks I redeem or how much I load?
My MoneyPak does not load onto my UPside card.
My funding source details have changed, what do I do?
FAQ
Receiving or Depositing Funds:
How can I receive funds to my UPside card account?
You can receive funds from your employer or benefits provider through free Direct Deposit or you can load cash by purchasing a Green Dot MoneyPak located at one of 50,000 retailers nationwide. Friends or family can also use your Direct Deposit information to load funds to your card account from their own bank account. Eligible cardholders can also load funds directly from a credit/debit card (funding card must match your UPside card billing address) after you have had your card activated for three or more months and have received at least $1000 via Direct Deposit. Click here for more information on how to load funds.
Please note that if loading funds from a bank account that the funds must be an ACH source, not a wire transfer (request this with your funding bank).
Can I get a direct deposit number and routing number to give to an employer or benefits provider?
You are able to get Direct Deposit information by logging into your online card account and clicking on the Direct Deposit tab in the funding window. You will need to print this information and give it to your employer. This information may also be used for other family members or friends that would like to load funds to the prepaid card account, perfect for birthdays and special occasions.
How long does it take until the funds appear on the balance provided by UPside?
Funds originating from a credit or debit card appear immediately upon loading. Loads from ACH/bank load can take up to 5 days. If the funding source does not have enough money, the load will be denied.
What do I do if I've loaded funds and they have not appeared on my balance yet?
If it has been over 5 business days for an ACH/DDA bank load to appear on your prepaid card account balance, contact the funder/funding bank and make sure they have used your correct direct deposit information and that the funds have been transferred. If yes, please contact customer service cs@ibankup.com.
Pricing and value load limits.
Please see the UPside Terms & Conditions for more information.
Where do I purchase a MoneyPak?
MoneyPaks are available at over 50,000 merchants nationwide, including WalMart, CVS, Walgreens, 7-11, and more. For a list of merchants near you, click here.
Are there any fees attached to buying or redeeming a MoneyPak?
UPside does not charge you for purchasing or redeeming a MoneyPak. The merchant will charge $4.95 at the time of purchase.
You can redeem a MoneyPak directly from your online card account after you have logged in. Enter your MoneyPak PIN in the Cash tab of the funding window. You may also enter your MoneyPak PIN on your UPside mobile website at m.upsidecard.com
If you have loaded cash through the MoneyPak network directly from the cashier at 7-Eleven, your funds will load within 10 minutes. You do not have to redeem anything on our website.
If you go to a 7-Eleven store, you have the option of either buying a MoneyPak or doing a "swipe load" without buying a MoneyPak to load cash. For a swipe load, simply take your UPside card and cash to the register and tell the cashier that you like to make a Green Dot Swipe Load. The cashier will swipe your card and add your cash directly to your UPside card. A service fee of $4.95 will be charged.
Are there any limits to how many MoneyPaks I redeem or how much I load?
Pending cardholders can redeem one MoneyPak before activating the card. Active cardholders can redeem the following (up to the maximum balance and load limits):
- $1000/24 hours (4x)
- $3000/week (7x)
- $5000/30 days (20x)
My MoneyPak does not load onto my UPside card.
Some merchants request that you wait for up to one hour before redeeming your MoneyPak. If you have loaded cash through the MoneyPak network directly from the cashier at 7-Eleven, your funds will load within 4 hours.
If it has been longer than one hour, please contact GreenDot directly at www.moneypak.com.
My funding source details have changed, what do I do?
You are not able to change your credit/debit funding card information, except for the expiration date and CVV2 when you receive a new card. You can do so from your online card account.
If your employer or benefits provider has changed, you will need to provide them with your direct deposit information located on your online card account.
