Secondary/Companion Card:
How do I sign up for a companion card?
Who can get a companion card?
What costs or fees are involved with a companion card?
Does the companion cardholder have his/her own online dashboard?
How do I load the companion card?
The secondary cardholder would like to load his/her paycheck onto the card. How does he/she do that?
Does the companion card have its own PIN?
How do I close the companion card?
I closed the companion card and now I want to open another one. How do I do that?
Can I close the primary card and still leave the companion card open?
FAQ
Secondary/Companion Card:
How do I sign up for a companion card?
From your online dashboard select "Enroll for a second card." Please note that your primary card must be received and activated. The companion card address must be the same as the primary card address.
You can get a companion card for anyone 18 or older. Or you can get a second card for yourself.
What costs or fees are involved with a companion card?
There is a $1.99 monthly fee for a companion card. This fee is waived if $1000 or more was loaded onto the account in the previous calendar month. All other usage fees apply (to see a full list of fees, click here).
Does the companion cardholder have his/her own online dashboard?
No. The companion card transactions and details are provided on the primary card's online account but show the first name of the cardholder who made the transaction. There is no separate login.
How do I load the companion card?
The primary and companion card have the same funded account, so all funds are available on both cards. Loading the secondary card is the same as loading the primary card. For details on how to load funds, click here.
The secondary cardholder would like to load his/her paycheck onto the card. How does he/she do that?
The Direct Deposit details are the same for both cards. He/She will need to get the Direct Deposit details on the online account by selecting "View My Direct Deposit Details" and give them to his/her employer.
Does the companion card have its own PIN?
Yes. Both cards have separate PINs. You will receive your PIN when you activate your card.
How do I close the companion card?
You can close the companion card either from your online account by selecting "Activate & Manage My Cards", or by emailing or calling customer service.
I closed the companion card and now I want to open another one. How do I do that?
You will need to wait 30 days after closing the first companion card for the enrollment link reappears for a new companion card. Once this link appears on your online account again, you can enroll for a new companion card.
Can I close the primary card and still leave the companion card open?
No, you cannot close the primary card. If you close the primary card, the companion card will no longer be available.
