WU Pay Bank Account Funding Service:
Who can use WU Pay?
What is WU Pay?
Why use WU Pay?
How does WU Pay work?
Can a funder send money without a request being made?
How long does it take to receive funds?
Does my funds request ever expire?
Did not find your answer?
FAQ
WU Pay Bank Account Funding Service:
WU Pay is available to any cardholder who is 18 or older and in good standing for 3 months and has loaded $1000 or more. The WU Pay window will appear on your online card account automatically at that time.
WU Pay is a third-party service provider that allows cardholders to receive payments from almost any bank account. You can use this service to get funds from family members, friends or even customers.
Many traditional banks don't allow online money transfers to an individual's bank account; most BillPay services allow transfers only to utility companies, insurance companies, etc. If you need to receive money from family members, friends, or customers, WU Pay is a simple way to receive that money without the sender of the funds having to go to their local bank branch and wait in those tiresome lines.
You send a request to the funder directly from your UPside online card account. The sender of the funds will receive an email that is unique to your request with a clickable link to WU Pay. Once on the WU Pay website, the sender of funds will enter their information to receive bank transfer information for WU Pay. They will then go to their banking website and use that bank's BillPay service, just like paying a utility bill. Once the payment clears, you will receive your funds.
Can a funder send money without a request being made?
No. Though technically they can initiate a debit from their bank account, the credit will not go through to the card and will be refunded back to the funding account.
How long does it take to receive funds?
Funds usually take 1-3 days to clear after the funder has requested the debit from their bank account. But, funds can take up to 5 days to clear if the bank requires a physical check to be sent instead of ACH transfer.
If you have not received your funds, please speak with the funder to make sure they have debited the funds from their bank account. If they have, advise the funder to contact WU Pay directly at
wupay@westernunion.com.
Does my funds request ever expire?
Yes, if the funder has not completed the request within 14 days, the request will expired. You can send another request at that time.
If you do not find your answer, please contact WU Pay’s customer service directly at wupay@westernunion.com.
