Getting Started and Activating My Card:
How do I sign up?
If you are over 18, you can register for the UPside prepaid card. There is no fee involved or money needed to register, but you will need a Social Security Number for verification of your date of birth. To begin registration, click here.
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I have received a call from UPside or Plastyc to enroll into a card, is this legitimate?
We never solicit card enrollments by phone. If you have received a call from someone pretending to represent us and you have provided personal details to that caller, like your date of birth, social security number or a credit card number, then you are likely the victim of an attempt to steal your identity. Consider placing a fraud alert on your credit record and filing a complain with the Federal Trade Commission.
Visit http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/compromised.html to learn more.
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Where is the card sent?
The card is sent to the billing address provided at enrollment. If a debit/credit card is used to fund the prepaid account, for security purposes, we always ship the UPside card to the billing address of that same credit card. Please note that we cannot ship to PO Boxes.
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How long does it take to receive my UPside card once I've registered?
You should receive your card within 10 business days after registering.
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I received my card. How do I activate it?
You can activate your card by calling 1-866-845-6273 from your home telephone. You will need their four-digit Customer Service Access Code (CSAC), or last four digits of SSN.
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I have not received my card in the specified time. What do I do?
If you registered with iBankUP more than 10 business days ago and you have not yet received your card, please call customer service at 866-845-6273 or email customer service at cs@ibankup.com.
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